Terms & Conditions

These Terms and Conditions form a contract between the customer (you) and Luxe Bedding (ABN 689 747 953 38) and apply to the ordering, purchase, fulfilment and delivery of goods from luxebedding.com.au & luxebedding.co.nz

Please read these Terms and Conditions carefully before placing your Order with Luxe Bedding as these Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability.

If you do not understand these Terms and Conditions or if you have any questions, please contact us prior to making the purchase.

Placing Orders:

Luxe Bedding reserves the right to accept or reject your order for any reason including product unavailability & incorrect price at any time. In the event that we reject an Order we will notify you of that rejection and the reason for rejection via email within two Business Days after the placement of the Order. Luxe Bedding will not be liable to you for your loss or that of any third party for the rejection of an Order.

Price & Payment:

The Price in respect of a Good is specified on this Website. Luxe Bedding reserves the right to change or alter Prices of Goods on the Website without notice to you, unless you have already submitted an Order at a stipulated Price.

International orders:

Luxe Bedding won't be liable for any taxes, duties or any other charges incurred on you by any government agency.

Limitation of Liability:

In no event shall Luxe Bedding or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. To the maximum extent permitted by applicable laws, Luxe Bedding liability is limited to an amount equal to the purchase price of the relevant good(s).

To the extent permitted by applicable laws, Luxe Bedding does not accept any liability for:

• any damage or injury of any nature caused by the use or misuse of products purchased from us;
• errors, mistakes or inaccuracies on the Web Site;
• you acting, or failing to act, on any information contained on or referred to on the Web Site and/or any linked website;
• any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
• any interruption or cessation of transmission to or from the Web Site; and/or
• any viruses or other harmful code or communications which may be transmitted to or through the Web Site by any third party.

Delivery:

Luxe Bedding uses Australia Post parcel service to deliver your Goods. You agree to your details including your Delivery Address to be supplied for the purpose of delivering your Goods. Please ensure you provide correct address including correct suburb & postcode.

Delivery time frames may change from time to time due to unforeseen circumstances and Luxe Bedding is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.

Please contact us for international orders shipping rates.

Privacy Policy:

Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used, Generally, the type of personal information we collect about you includes names, billing addresses, telephone numbers, e-mail addresses and delivery addresses, and payment details. This information is collected to complete your transactions and provide premium customer experience.

We don't sell or provide information to third parties. We may otherwise use or disclose your personal information with your consent or where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.

Shipping Policy:

We provide Australia wide free shipping & dispatch all orders within 24hrs of payment received use Australia Post parcel service to deliver your Goods,once the order is dispatched will email you tracking number. We deliver to addresses, parcel lockers and PO BOX within Australia. For far regional or remote locations please allow extra time.

30 Day money back guarantee:

We offer 30 day money back guarantee, buy with complete confidence.

We will accept returns for faulty products, however for hygienic reasons we will not exchange or refund goods for change of mind. We only accept returns if the product is damaged or not working properly.
Refunds are for the cost of the product only and do not include the shipping cost. If we have offered free shipping actual initial shipping cost would be deducted from refund amount.

Please note Under the Health Act pillows, quilts, underlays, bed toppers, mattress and pillow protectors are non-refundable unless faulty. We unfortunately cannot accept exchanges or returns for these products. We encourage you to make your selection of items carefully prior to your purchase. If you are unsure please contact us for assistance before making the purchase.

Please ensure when you return your items the are in unopened, unused, in original packaging with labelling intact to be eligible under the guarantee.

Returns & Refunds Policy:

In an unlikely event If a product is damaged or not working properly, contact us to organise return or refund possibility.

You will receive a full refund less the inbound and outbound delivery costs associated with the returned goods. In the event a product is purchased during a Free Delivery, the actual delivery cost of products(s) purchased will be deducted from your refund.

Once your returned item(s) have been received, will review items and once cleared you will either receive your new item or a refund by Your default payment methods.